Always call triple zero (000) if you are involved in or witness an emergency.
Want to contact us about your driver application?
We aim to process driver applications within at least 20 business days. It doesn’t matter whether you’ve previously held an accreditation or it’s your first time applying.
This is because each application goes through strict safety checks, including police and medical checks, to make sure all safety standards are met.
Our staff do not have the ability to fast track applications or provide an update on the status of your application.
If you do need to contact us, remember that only the driver team have access to driver applications. If you select the MPTP queue, our staff will be unable to answer your query and will transfer you to the driver queue.
Contact us by phone
8.30am – 4.30pm AEST, Monday – Friday
General enquiries 1800 638 802
Calling from overseas (+61 3) 8683 0768
Do you have limited English? Let us know and we can organise a translator.
Postal address
GPO Box 1716 Melbourne VIC 3001
Make a complaint
To submit a complaint regarding an incident that occurred on the road or water, please use our complaints form.
Our commitment to a respectful workplace
We are committed to giving great service to our customers while also making sure our staff enjoy a safe and respectful workplace.
We do not tolerate any abuse, harassment, or disrespect and we expect our staff to be treated kindly and with respect.
Thank you for your understanding in this.