Always call triple zero (000) if you are involved in or witness an emergency.

Our team will respond during office hours. We are closed on weekends and public holidays.

General enquiries:

Street address: 1 Spring St, Melbourne (by appointment only)

Postal address: GPO Box 1716 Melbourne VIC 3001

Telephone (Customer Care Centre): 1800 638 802 (toll-free for fixed landlines only), +61 3 8683 0768 (international callers). Hours: 8.30am to 4.30pm, Monday to Friday. Closed on public holidays.

Multi Purpose Taxi Program:

Telephone: 1800 638 802


Media enquiries: Journalists with media enquiries should contact us on 0436 670 383.