The Victorian Government has announced changes to help build a safer, fairer future for taxis and rideshares. The 2025 CPV Industry Reform Package will better protect passengers, support drivers, and ensure booking service providers can continue serving Victorians effectively.
What’s in the reform package?
The reforms cover several areas:
Expanded Notifiable Incident reporting
Booking Service Providers (BSPs) and drivers will need to report a wider range of incidents to the ST Vic.
Enforcement actions on Public Register
Safe Transport Victoria will publish more detail of an industry participant’s disciplinary history on the Public Register
“Two-Strikes” rule
Drivers who repeatedly break fare rules could lose their accreditation if they are convicted of two or more serious fare-related offences. Drivers could also face disciplinary action based on multiple misconduct complaints being made against them.
Strengthened WAV driver training
Enhanced training requirements for drivers of wheelchair accessible vehicles (WAVs). This may include more training and refresher courses to better serve passengers with disabilities.
Camera audio & extended footage
Changes allowing cameras in taxis and rideshares to record audio, and where they have the technical capability, to share live feeds with carers during trips.
Simplified processes for booking service providers (BSPs) to download camera footage directly, as well as longer storage times for video, assisting in investigations of serious incidents.
BSP/Driver affiliation details
Drivers must tell ST Vic which BSP they’re signed up with (if any), and BSPs must also report all drivers on their books—giving us a clear, two‑way record for compliance.
Correct signage rules
Drivers will not be allowed to display a BSP’s signage on their vehicle if they’re not affiliated with that BSP.
Mandatory QR codes
QR codes in taxis and ride-share vehicles linking passengers through to information on their rights and if needed, how to report a complaint.
When will these changes take effect?
Some of the changes will require regulatory or legislative changes, or administrative updates. Where changes can be actioned quickly, we’re getting straight to work.
QR codes are already being rolled out across taxi and rideshare vehicles linking passengers to information on their rights and, if needed, how to raise a complaint.
Changes involving legislative or regulatory amendments will take longer and are expected to be implemented from late 2025 through to 2026.
Industry and passengers will have plenty of notice before any rules come into effect.
How to stay informed or provide input:
Check our website for regular updates on progress any opportunities for input. Additionally, keep an eye on your inbox for updates from ST Vic or follow us on Facebook.
Have questions or concerns? You can reach us at [email protected] or call us on 1800 638 802.
These reforms are part of the government’s ongoing commitment to improving Victoria’s CPV services. While nothing is changing immediately, stay tuned for more details as the conversation continues.