CPVV’s Customer Service Centre located on the Lower Ground Floor, 1 Spring St, Melbourne, will close its doors permanently at 4pm, Friday 1 November.

A key part of this decision has been informed by the digital transformation of our services. In particular, moving almost all applications to online platforms has resulted in a dramatic decrease to the number of visitors to our Customer Service Centre.

Our customers will continue to receive excellent services through our online and other customer service channels.

Please visit our web page Customer Service Centre to close to access:

  • our customer service directory on how to access all of our customer service offerings once the services closes
  • questions and answers about the CSC closure
  • further contact details, should you require more information.