The remaining commercial passenger vehicle reforms are set to commence 1 August.
These changes introduce:
- expanded notifiable incident reporting
- a new service refusal offence for unbooked CPV services.
New notifiable incident reporting applying to all services (booked and unbooked)
From 1 August, additional incidents must be reported when they relate to CPV services, including:
- charging a card or electronic payment surcharge above the permitted amount
- refusing to carry a person with an assistance animal
- complaints alleging sexual assault, sexual harassment, indecent exposure, assault, physical threats or other intimidation.
Additional notifiable incident reporting for unbooked services only
The following incidents must also be reported when they relate to an unbooked service:
- a driver charging or asking for more than the maximum permitted fare
- a driver refusing to provide a CPV service (more on this below).
These reporting requirements apply to CPV duty holders, including drivers, Booking Service Providers (BSPs) and vehicle owners.
Notifiable incidents must be reported within 10 business days using the updated online notifiable incident reporting form.
New service refusal offence for unbooked services
From 1 August, drivers who are available to provide an unbooked service, including a rank-and-hail service, must not refuse a passenger unless a valid exception applies.
Valid exceptions include safety concerns, abusive or violent behaviour, insufficient seatbelts, or concerns about payment.
This new service refusal offence is included in the “two-strikes” framework.
CPV drivers
CPV drivers should continue to:
- update BSP affiliation details by 1 September 2026
- keep affiliation details up to date when applying, renewing or if circumstances change
- only display signage for a BSP they are associated with
- display the required QR code, unless using an approved digital pathway
- comply with the camera and audio recording requirements that apply to their service – learn more by viewing the recording of our recent industry webinar.
Booking Service Providers
BSPs should continue to:
- take reasonable steps to ensure their associated drivers display the required QR code
- comply with camera and audio recording requirements that apply to their services, including registering a Designated Person with Safe Trans Victoria who is approved to access recordings. Registrations open 10 August.
To learn more about the CPV industry reforms, visit our webpage.