A new change is coming to Victoria’s Commercial Passenger Vehicle (CPV) industry thanks to the Victorian Government’s CPV industry reforms. By 1 March 2026, all taxi and rideshare vehicles will be required to display a QR code, which passengers can scan to lodge a complaint or feedback with Safe Transport Victoria (ST Vic).

The aim of Government’s CPV industry reform is to strengthen safety, fairness, transparency and accountability across the CPV industry. These reforms were announced in April 2025 and will be rolled out in stages during 2026.

The approved QR code allows passengers to quickly report unsafe or unfair behaviour directly to ST Vic.

QR codes are a simple, visible tool that:

  • help passengers report issues more easily
  • support faster regulatory action
  • reinforce the professionalism of drivers and BSPs doing the right thing
  • provide consistent statewide reporting pathways

This reform adds to the first changes introduced on 1 January, which increased penalties for meter offences such as not using the meter correctly on unbooked taxi trips.

Over the coming months, our inspectorate and education teams will work with drivers, vehicle owners and BSPs to provide guidance on how to comply with this new change.

Further reforms — including updates to cameras and audio, training requirements, reporting obligations and public register improvements — will follow later in 2026. More information will be provided ahead of each change.

Drivers and vehicle owners: how to get your QR code

Drivers are legally responsible for ensuring their vehicle has a working, approved QR code during every CPV service.

Getting an official QR code for your vehicle is free and easy – simply download and print the approved ST Vic code and display it in your vehicle. QR codes must be printed clearly and meet size/visibility rules below.

Installation rules

Your QR code must:

  • Be displayed at or above seat level
  • Be within reach of passengers in the back seat
  • Measure at least 9 cm × 9 cm in size
  • Be ST Vic’s approved design
  • Be in good usable condition – not damaged or obstructed
  • Be accessible for passengers using wheelchairs.

If you plan to have your code printed on sticker paper, use the link above, print at A4 size, and cut along the marked lines. Click the following link for options of where to place your code.

The QR code must remain in place whenever the vehicle is providing CPV services. Failure to meet this requirement may result in a fine amounting to 1 penalty unit.

If your QR code is faded, torn or damaged, download and print a new one immediately.

We’re here to help

Our inspectors and education teams will work with drivers, vehicle owners and BSPs to: 

  • provide guidance 
  • answer questions 

Further reforms will follow later in 2026. More information will be provided ahead of each change. 

For passengers

The QR code gives passengers a quick and easy way to raise concerns about a trip — including fare issues, safety concerns or driver behaviour — directly with ST Vic.

If you prefer to speak to someone, you can still call ST Vic on 1800 638 802 (M-F, 8:30am – 4:30pm) to report drivers who don’t follow the rules.