The Victorian Government has confirmed that additional Commercial Passenger Vehicle (CPV) reforms will commence from 1 March 2026, as part of its broader CPV Reform Package announced in April 2025.

Many drivers are already aware that QR codes become mandatory from 1 March. The changes below will also take effect at the same time.

 

1. QR codes remain the key action

From 1 March 2026, every taxi and rideshare vehicle must display an official ST Vic QR code whenever providing CPV services.

The QR code allows passengers to quickly lodge feedback or complaints directly with ST Vic. It supports transparency and faster issue resolution for passengers.

If you have not yet installed your QR code, you must do so before 1 March.

👉 Download your free QR code here: https://go.vic.gov.au/3Oi7q3z

 

2. “Two strikes” for serious meter misuse

From 1 March, stronger consequences apply to repeat serious meter offences.

This reform applies where a driver is convicted in court of:

  • Charging more than the meter shows, or
  • Failing to stop the meter at the end of a trip

If a driver receives two court convictions within 10 years for these offences, they may lose their driver accreditation.

This reform targets deliberate and repeated misconduct — not one-off mistakes.

It builds on the increased penalties for meter offences that commenced on 1 January 2026.

 

3. Clearer rules about BSP signage

Drivers must only display signage for the booking service provider (BSP) they are actively operating for at the time.

For example:

If you are logged in and operating for Company A, you must not display signage for Company B.

Displaying signage for a BSP you are not currently working for may result in compliance action.

This change helps passengers clearly identify the service they are using and reduces confusion.

 

4. Strengthened Public Care Objective

Changes to the Public Care Objective clarify ST Vic’s ability to take action where a driver’s conduct makes them unfit or improper to provide CPV services.

While ST Vic has always been able to take action in serious matters, the legislation now clearly specifies behaviours such as:

  • Sexual harassment
  • Sexual assault
  • Assault

This reform strengthens existing regulatory powers and reinforces community expectations around professional behaviour.

 

What this means for drivers

From 1 March:

  • Your vehicle must display an approved ST Vic QR code
  • You must use the meter correctly on all unbooked trips
  • You must only display signage for the BSP you are actively operating for
  • Serious misconduct is incompatible with holding CPV accreditation
  • Compliance checks will begin from this date. As previously communicated, ST Vic will take an education-first approach as the changes roll out.

 

Support and guidance

ST Vic inspectors and education teams will continue to work with drivers and BSPs to provide guidance, answer questions and support practical compliance.

We recognise that the majority of drivers operate professionally and fairly. These reforms are designed to strengthen trust across the industry and address repeat or serious misconduct.

For more information, visit: https://www.premier.vic.gov.au/new-reforms-cracking-down-dodgy-drivers