The CPV User Portal is an online platform that you can use to manage some services related to accreditation and CPV registration.

You can use the portal to:

  • View your active CPV registrations
  • Download a copy of your driver accreditation certificate
  • Register a new vehicle
  • Update your contact information
  • Surrender a commercial passenger vehicle
  • Search the Public Register.

How to register

  1. Sign up with your name and email address.
  2. Enter your name as it appears on your Victorian driver licence.
    Make sure you enter your first, middle and last names in the correct fields.
    View the Safe Transport Victoria Public Register to check how your name should appear.
    The format of your name on your commercial passenger vehicle registration(s) and driver accreditation should match your Victorian driver licence.
  3. Once you have entered your details, you will get an email with an autogenerated password.
  4. Click on the link in the email to go to the user portal.
  5. Sign up to your account with your email address as your account username. Use the password that was in the email we sent you.

When asked ‘Do you represent a company, a cooperative, a partnership or an office holder in an incorporated association?’ Select ‘no’.

This will allow you to set up your account in your name, using your date of birth, DC number and licence number to validate your account details.

Once your driver accreditation has been validated and you have set up your contact details, you will see your portal user homepage.

You will be asked if you are acting on behalf of an entity. (Do you represent a company, a cooperative, a partnership or an office holder in an incorporated association?) Answer this question based on who the vehicle is registered to.

Select:

  • ‘no’ if the vehicle’s CPV registration is in your name
  • ‘yes’ if your vehicle is registered to any of the following: a company, cooperative, partnership or incorporated association.

If you are applying as an individual (sole trader), you need to enter your contact details and date of birth, and upload photo identification (licence or passport) to set up your account.

For more information on how to register your account as an entity please refer to the FAQ response below.


The medical self-assessment

A notification will be issued asking that the medical self-assessment be completed via the CPVV user portal.

Using your smart phone or internet browser, follow the steps below:

  1. Log into the User Portal
  2. Select ‘medical assessment’
  3. Answer the questions provided below:
    • do you currently have, or have a history of, epilepsy, blackouts, musculoskeletal conditions, dementia, neurological conditions, cognitive impairment, sleep disorders, hearing loss
    • do you have, or have a history of, any heart condition?
    • do you currently have, or have a history of, a psychiatric condition?
    • do you have diabetes?
    • have you ever experienced a blackout?
    • do you regularly take medication whose labelled instructions warn against driving and/or suggest caution when driving
    • do you regularly use drugs (such as stimulants or drugs of addiction) other than medications, which may affect your driving?
    • will you be wearing glasses or contact lenses when driving?
    • do you have an eye or vision condition that may affect your driving; for example, poor visual acuity, monocular vision, double vision, visual field defects, poor night vision?
    • do you provide VicRoads with medical reports in relation to your driver licence?
  1. Click ‘submit’

Your responses will be assessed and, in most instances, you will be notified immediately of the outcome.

There is no requirement to see your doctor to complete this assessment.

For more information and to create your user portal account, see CPV User portal.


Frequently Asked Questions

Once you’re logged into the user portal, you will be able to see all your outstanding invoices on the left-hand side of the screen, under the heading ‘CPV Invoices’.

This section will display invoices for both vehicle and driver accreditation.

Click on ‘outstanding’ to view your invoices or download invoices. When you are ready to pay, select ‘pay’ and enter your Visa or Mastercard details.

Once you have paid, the portal will generate a receipt which can be viewed and downloaded at any time.

This is to work out which type of account holder you are.

If you select ‘Yes’ – you will get an account for a non-individual owner (for example, an account on behalf of a company, cooperative, partnership or incorporated association).

It will also prompt you to enter the ABN for the account. Entering the ABN will auto-populate the entity’s name as it appears on the Australian Business Register. Only select this option if the ABN entered is in the same name as the company/partnership, as the generated business name will be used as the account username for the online portal.

If you select ‘No’ – you will create an individual account (for example, independent business owner or sole trader).

If you are an individual operating as an independent business owner or sole trader, we recommend that you register your account as an individual. This will ensure your account matches your driver accreditation and/or any CPV registrations in your name.

When asked if you are acting on behalf of a company, partnership or association, select ‘No’. That will prompt you to enter your DC number (for accredited drivers), or license and/or passport (for non-accredited drivers). This will generate the account as an individual. See How do I register my account? for more information.

If you add your registered Australian Business Number (ABN) during the sign-up process, you will get a non-individual account. You can still register a vehicle under a non-individual name, but you will need to create a separate account (using a different email address) to access any services for products held in your name.

To reset your password, click ‘Forgot password?’. Then enter your email address on the CPVV ‘Forgot your Password?’ screen.

We will email you a new password with a link to take you back to the CPVV user portal.

See the video below for a step-by-step guide showing you how to change your password.

No. You cannot change your email address once you have created your portal account.

Check that you are using the right email address for your portal account set-up. You will use this address as your username to access your profile and the CPV registrations linked to that account.

After setting up your account, log in to the portal and select ‘Edit my details’ from the side menu. Enter your new contact details and submit.

This will update the contact information for:

  • your driver accreditation (for accredited drivers)
  • any CPV registrations linked to the portal account.

Updating your address (company, partnership, association)

You can use the portal to update account information on behalf of a non-individual entity (company, partnership or incorporated association).

If the address entered does not match the populated address list on the portal, please email [email protected] to tell us about the change of address.

Updating your address (accredited drivers)

If you have recently moved, you need to tell VicRoads before you update your address with Safe Transport Victoria. Please see Update my details for more information.

If you are an accredited driver, register your account as an individual. This will allow you to keep track of your driver accreditation. If you have any CPV registrations in your name, they will display on the same portal account.

If you are also the primary contact for CPV registrations registered to a company, partnership or association, you need to create a separate account to view those registrations. You will need a separate email address for each account.

Accredited drivers can view and download their driver accreditation certificates through the portal.

You’ll need a user portal account to do this. For information on how to register, please see How do I register my account?.

Log in to the portal and select ‘Driver Certificate’ on the menu to download a pdf version of your certificate.

Print this download to keep a copy of your driver certificate or save the pdf version to your phone or tablet to produce when required.

Accredited drivers should carry their Victorian driver licence and ID card (if applicable) when providing services. These will be used as a form of verification against the driver certificate. Information displayed on your certificate will be used in conjunction with the Public Register to validate your driver accreditation.

You can access the Public Register through your portal account or view it on our website.

This happens when the portal cannot match the driver accreditation number with the name and date of birth you entered when you signed up.

If you cannot see the option to view your driver accreditation certificate, you will not be able to manually update your portal account to access this service.

If your driver accreditation has been suspended or cancelled, you will not be able to see it.

If you are having issues accessing your driver accreditation through the user portal, please email [email protected]. Include your DC number, full name, date of birth and licence number.

First, register with the user portal.

When creating your account, enter your name as it displays on your Victorian Driver Licence. Make sure you select the correct entity type, as this will affect what CPV registrations appear on your portal.

You will choose the entity type by answering the question: Do you represent a company, a cooperative, a partnership or an office holder in an incorporated association?

For CPV registrations held in your name: applying as an individual (selecting ‘No’) will allow you to view CPV registrations on that account.

If the vehicle has been registered as a CPV in the company’s name: you need a non-individual company account to view and manage the company’s CPV registration. This also applies to vehicles registered under a partnership or incorporated association.

Once you have created your account, your list of CPV registrations will appear on the portal’s homepage, along with the following vehicle details:

  • CPV registration number
  • plate registration number
  • VIN
  • CPV registration status (booked/unbooked).

A ‘booked’ status will appear alongside each CPV registration appearing on the portal. Registered vehicles waiting on approval for unbooked services (taxi), will be marked as ‘pending’. This will be updated to reflect an active unbooked status once the vehicle has been successfully registered as a taxi.

If you cannot view your CPV registrations after signing up to the user portal, please email [email protected]. Include the following:

  • portal account email address
  • your first and last name
  • date of birth
  • DC number (if applicable).
  • contact number
  • registration plate number (for any CPV registrations not appearing on the portal).

Please give our team two to five (2-5) business days to respond. We will need time to investigate and resolve any issues with your portal account.

Once you have logged into the portal, select ‘Register a vehicle’ using the menu to the left of your screen.

You will be asked to confirm you are the vehicle owner and to select which service it will be used to provide (booked or unbooked). See Register my vehiclefor more information on which type of service best applies to your vehicle’s CPV registration.

In the CPV registration application, enter your vehicle details. These include the registration plate number, VIN, and make and model of the vehicle. Once you submit this information, we will email you confirmation and receipt. The new CPV registration will show instantly on your portal account.

If you no longer need the CPV registration or have sold your vehicle, you may now surrender your CPV registration using the portal. See Surrender your vehicle for more information.

Once you have logged in, click ‘Surrender my vehicle’ to the right of your vehicle’s CPV registration. Submitting your request will remove the CPV registration from the portal and the Public Register. You will get an email to confirm your vehicle’s CPV registration has been surrendered.

Please note: If your vehicle’s CPV registration does not appear on the portal, refer to the Safe Transport Victoria user portal FAQs. CPV registrations will not appear on the portal if they have been surrendered.

If you are having issues, email your surrender request to [email protected]. Include:

  • your name
  • plate number
  • Safe Transport Victoria Registration number
  • either your date of birth OR the entity name (if the vehicle is registered to an organisation or company).

We will take two to five (2-5) days to process your request once we get it.

You need to make a new application to register the new vehicle with the same unbooked (taxi) number plate.

Terms and conditions of use

Agreement

By registering an account on the CPV User Portal, you agree to be bound by these terms and conditions as updated from time to time.

Services available through the CPV User Portal may be subject to additional terms and conditions, disclaimers or notices displayed on the CPV User Portal or the CPV website from time to time. By accessing or using any service on the CPV User Portal, you will be deemed to have accepted and agree to be bound by any additional terms and conditions, disclaimers or notices which apply to that service.

Account information

By using the CPV User Portal you agree to:

  • maintain the confidentiality of any account information including your username and password that you use to access any page or feature on the CPV User Portal;
  • not disclose your username and password to, or share it, with others;
  • promptly log off from your account and any protected areas of the CPV User Portal; and
  • promptly report any suspicious or unauthorised conduct concerning your account, username, or password to CPV where you become aware of it and change your username and password details if your account has been compromised.

Acting on behalf of an entity

In accessing and using the CPV User Portal, you warrant:

  • you have the authority of any entity you represent to use the CPV User Portal on its behalf and to legally bind that entity to these terms and conditions. You must inform any entity you represent of these terms and conditions and its responsibilities under these terms and conditions; and
  • you and any entity you represent will comply with all directions and requirements of Safe Transport Victoria in relation to any transactions you perform using the CPV User Portal.

CPVV User Portal security

While Safe Transport Victoria will endeavour to take all reasonable precautions to ensure that the CPV User Portal is secure and virus free, no data transmission over the Internet can be guaranteed as totally secure. CPV therefore does not accept liability (to the extent permitted by law) for:

  • the security, authenticity, integrity or confidentiality of any transactions and other communications made through the CPV User Portal; and/or
  • any virus-related damage or loss resulting from your use of the CPV User Portal.

Provision of information

You warrant that all information provided by you in your CPV User Portal registration or otherwise in connection with your use of the CPV User Portal is complete, current, and accurate and is not misleading and that you will not misrepresent your identity. Providing false and/or misleading information or documents is a serious offence under the Commercial Passenger Vehicle Industry Act 2017 and can result in you being fined.

You agree that Safe Transport Victoria may rely on that information unless and until it receives notice from you of any change or update to the information provided by you. Any such varied information will be covered by this warranty.

The failure to provide information as required by the CPV User Portal may result in a transaction not being processed.

Payments

You agree to pay the fees associated with the transactions that you perform using the CPV User Portal. To the extent permitted by law, Safe Transport Victoria accepts no responsibility for the delivery of services by any independent third-party service providers and is not responsible for errors made by you when authorising any deduction against your credit or debit card.

If any payment instruction you make on the CPV User Portal is not successful for any reason, CPVV may not record or may reverse the relevant transaction. This may mean, for example, that the grant of your driver accreditation, commercial passenger vehicle registration or other transaction will not take effect. Safe Transport Victoria will not be liable to you or any other person for any claim, loss, liability damages or expense suffered or incurred as a result of any such unsuccessful transaction.

Any credit or debit card related data (including your credit or debit card details) will not be stored or maintained within the CPV User Portal.

Provision of CPV User Portal

You acknowledge and agree that CPV may:

  • limit your ability to use the CPV User Portal;
  • monitor your access to the CPV User Portal;
  • terminate your access to the CPV User Portal for any reason; and
  • make changes to the CPV User Portal or discontinue the use of the CPVV User Portal, at any time and without notice to you.

Indemnity

You indemnify Safe Transport Victoria in relation to all loss and damage which is suffered by Safe Transport Victoria or any person arising from any breach by you of these terms and conditions and/or any wilful, negligent, or unlawful act or omission by you in relation to or in the course of using the CPV User Portal.

Warranties

Except as required by law, Safe Transport Victoria gives no implied or express warranties or guarantees, and makes no representations in relation to the use of the CPV User Portal. Specifically, Safe Transport Victoria does not warrant or represent:

  • your system will meet the minimum requirements to enable your use of the CPV User Portal;
  • information provided on the CPV User Portal is accurate, complete or suitable for any purpose;
  • the CPV User Portal and its services are free from any computer viruses or defects; or
  • your access to the CPV User Portal or any services will be continuous or uninterrupted.

Liability of CPVV

To the extent permitted by law, CPV will not be liable for any loss, damage, cost, or expense of any kind resulting from:

  • your use or inability to use the CPV User Portal;
  • activities resulting from the loss or misuse of your username or password;
  • inaccuracy or incompleteness of any information displayed on the CPV User Portal;
  • defects in, or problems with, any computer system or communication link (including delays in electronic communication) arising out of your use of the CPV User Portal; or
  • any other matter relating to the CPV User Portal.

Copyright

The CPVV User Portal and its contents are subject to copyright owned by Safe Transport Victoria and the State of Victoria (or its licensors).

You may download, print, or make copies of the content contained on the CPV User Portal for the purposes of your own private use or internal business operations only. Except as permitted under the Copyright Act 1968 (Cth), you may not reproduce, adapt, modify, copy, transmit, communicate to the public or otherwise use any part of the CPV User Portal without the prior written consent of Safe Transport Victoria.

Privacy

Personal information Safe Transport Victoria collects from you through the CPV User Portal will be used and may be disclosed for the purposes of the transaction you are conducting. It may also be used or disclosed as authorised or required by the Privacy and Data Protection Act 2014, the Health Records Act 2001, the Commercial Passenger Vehicle Industry Act 2017, the Transport (Compliance and Miscellaneous) Act 1983 and the Road Safety Act 1986.

Safe Transport Victoria may also disclose your personal information to related government agencies such as Victoria Police, VicRoads, the Australian Criminal and Intelligence Commission and Safe Transport Victoria’s medical panel for the purposes of the functions of Safe Transport Victoria, these government agencies, other bodies or persons. Safe Transport Victoria may also disclose your personal information whenever required to do so by law, for example in order to comply with an order of a Court or Tribunal.

Further information regarding Safe Transport Victoria’s collection, use, disclosure and handling of your personal information and your right to access it can be found at Privacy policy. Alternatively, you can contact us on 1800 638 802.

Electronic communications 

By accessing and using the CPV User Portal you:

  • consent to giving and receiving information and notifications by electronic means pursuant to the Electronic Transactions Act 2000.
  • acknowledge that Safe Transport Victoria will accept any applicable application made by you under the Commercial Passenger Vehicle Industry Act 2017 and related regulations, and/or the Road Safety Act 1986, as containing your signature for the purposes of the Electronic Transactions Act 2000.”

Changes to terms and conditions

Safe Transport Victoria may update or vary these terms and conditions from to time to time by posting the updated version on the website.
Subsequent or continuing access or use of the CPV User Portal will constitute acceptance of any changes to these terms and conditions.

Jurisdiction

Use of the CPV User Portal and these Terms and Conditions are governed by the laws of the State of Victoria.