Manage my accreditation

It is important for the safety of passengers and other road users that accreditation holders maintain a certain level of health.

To maintain driver accreditation, all drivers must complete and pass a medical assessment every one to three years. Previously, this was completed by a general practitioner (GP) but is now a self-assessment using the national Assessing Fitness to Drive Guidelines.

You must complete the assessment every three years, even if you don’t have any medical issues. However, if there is a medical diagnosis that affects your driving ability, drivers may need to submit a specialist or treating professional report annually or more often. Having a medical condition doesn’t necessarily mean you can’t keep your accreditation.

While there isn’t a fee for completing the self-assessment, any associated medical costs must be covered by the applicant.

You will be notified when it is time to complete your self-assessment. If you want to keep your accreditation, you must complete the medical self-assessment form within 28 days of receiving notification. Failing to do so may lead to the cancellation of your accreditation. If you need more time, contact us.

A notification will be issued asking you to complete the medical self-assessment via the user portal.

Using your smart phone or internet browser, follow the steps below:

1. Log into the user portal
2. Select ‘medical assessment’
3. Answer the questions provided below:

• do you currently have, or have a history of, epilepsy, blackouts, musculoskeletal conditions, dementia, neurological conditions, cognitive impairment, sleep disorders, hearing loss?
• do you have, or have a history of, a heart condition?
• do you currently have, or have a history of, a psychiatric condition?
• do you have diabetes?
• have you ever experienced a blackout?
• do you regularly take medication whose labelled instructions warn against driving and/or suggest caution when driving?
• do you regularly use drugs (such as stimulants or drugs of addiction) other than medications, which may affect your driving?
• will you be wearing glasses or contact lenses while driving?
• do you have an eye or vision condition that may affect your driving; for example, poor visual acuity, monocular vision, double vision, visual field defects, poor night vision?
• do you provide VicRoads with medical reports in relation to your driver licence?

4. Click ‘submit’

Your responses will be assessed and, in most instances, you will be immediately notified of the outcome.

There is no requirement to see your doctor to complete this assessment.

If you wish to add a service type to your driver accreditation, or remove one, you don’t need to submit a new application or pay a fee.

Service types are:

• Unbooked (taxi)
• Booked only (hire car including rideshare)
• Bus

Please send an email including your DC number and details of the service type to be added/removed to: [email protected]

Your driver’s licence may have expired. Please contact VicRoads to check if it needs renewing before reaching out to us.

Once your driver’s licence is current, please contact us at 1800 638 802 or email [email protected] to request a suspension review. If your suspension is lifted, you will be notified of any outstanding invoices or medical assessments on your ST Vic User Portal. Please address these promptly to avoid the cancellation of your driver accreditation.

If your driver’s licence is suspended or cancelled, Safe Transport Victoria must suspend your driver accreditation.

When your driver’s licence is current again you can request to have your driver accreditation reinstated. Our team will review your situation and either:

• Reinstate your driver accreditation, or
• Issue a notice of proposed disciplinary action.

For assistance, contact our customer support team at 1800 638 802 or email [email protected]

If your suspension is lifted, you will be notified of any outstanding invoices or medical assessments on your ST Vic User Portal. Please address these promptly to avoid the cancellation of your driver accreditation.

To reinstate your Victorian driver accreditation after moving interstate, first reinstate your Victorian licence with VicRoads. Then, provide an interstate driver history extract showing any demerit points or infringements from your previous licence held in another state or territory (including New Zealand). This extract must be issued after surrendering your previous licence.

Send the extract to [email protected] for review.

Please note: We only accept the documents listed below from each state, territory, or New Zealand. A ‘record of current licence demerit points’ without details on infringements and suspensions is not acceptable.

If your suspension is lifted, you will be notified of any outstanding invoices or medical assessments on your ST Vic User Portal. Please address these promptly to avoid the cancellation of your driver accreditation.

Safe Transport Victoria may take disciplinary action if:

1. you do not comply with a condition of your driver accreditation
2. you are charged with a criminal offence
3. you would no longer satisfy a requirement for being accredited, including
   1. that you provide the services consistently with the Public Care Objective
   2. that you are technically competent and sufficiently fit and healthy to provide the services, and
   3. that you perform all the tasks and duties of an accredited driver in an appropriate way.

If Safe Transport Victoria proposes to take disciplinary action against you, we will send you a notice advising you why we are proposing to take disciplinary action and the disciplinary action that we are proposing to take. Once you receive a notice you will be given an opportunity to respond before any disciplinary action is taken.

The following disciplinary actions may be taken:

• cancel your driver accreditation
• if your accreditation is cancelled you may be disqualified from applying for accreditation for up to five years
• suspend your driver accreditation for a period of time or until an event occurs
• impose a condition on your driver accreditation
• require you to go to training
• reprimand you, and
• warn you that more serious action may be taken in the future.

Safe Transport Victoria must suspend your driver accreditation if you have been charged with a category 1 offence. ‘Category 1 offences’ include:

1. serious violent and sexual offences
2. sexual offences committed against a child or a person with a cognitive impairment
3. serious motor vehicle offences
4. child pornography offences, and
5. terrorism offences.

If you are found guilty of a category 1 offence, Safe Transport Victoria must cancel your driver accreditation.

If you are found not guilty of a charge for a category 1 offence, then Safe Transport Victoria must re-instate your driver accreditation.

You can request a review if you disagree with our decision, or if we’ve imposed, revoked or added conditions, issued a written direction, or declared an item forfeited.

You cannot request another review if we’ve already conducted an internal review of the decision.

To be eligible to apply for an internal review, you must fall into one of these categories:

1. You’re applying for driver accreditation or registration.
2. You’re an accredited driver, a vehicle owner, or a registered BSP.
3. You’re connected to any of the above in a relevant way.

Here’s how to apply for an internal review:

1. Fill out the Internal Review form.
2. Submit the form within 20 business days of receiving the original decision.

You can send the form by email to [email protected] or mail it to:

Senior Lawyer
Safe Transport Victoria
GPO Box 1716 Melbourne
VIC 3001

Once we get your application, you’ll receive a decision within 20 business days. We’ll contact you if we need more information.
After the internal review, we can:

1. Confirm the original decision.
2. Modify the original decision.
3. Replace the original decision with a new one.

If you disagree with the decision, we’ll provide information about your further review options in the decision notice.