The Victorian Government is introducing reforms to improve safety for taxi and ride‑share passengers, ensuring all Victorians feel safe and confident when using these services. The reforms are designed to strengthen the rules that already keep our industry moving—while protecting the vast majority of drivers and booking service providers (BSPs) who do the right thing every day.
The reforms will simplify the way passengers report incidents and raise concerns, targeting the small minority who erode trust so that reputable drivers and BSPs can thrive. The taxi and ride‑share industry plays an essential role in supporting some of our most vulnerable Victorians, ensuring they can access services and stay connected with their communities. Stronger standards mean every journey—booked or hailed—delivers the safety and respect passengers deserve.
What’s in the reform package?
The reform package covers several areas:
Booking Service Providers (BSPs) and drivers will need to report a wider range of incidents to the ST Vic.
Safe Transport Victoria will publish more detail of an industry participant’s disciplinary history on the Public Register.
Drivers who repeatedly break fare rules could lose their accreditation if they are convicted of two or more serious fare-related offences. Drivers could also face disciplinary action based on multiple misconduct complaints being made against them.
Enhanced training requirements for drivers of wheelchair accessible vehicles (WAVs). This may include more training and refresher courses to better serve passengers with disabilities.
Changes allowing cameras in taxis and rideshares to record audio, and where they have the technical capability, to share live feeds with carers during trips.
Simplified processes for booking service providers (BSPs) to download camera footage directly, as well as longer storage times for video, assisting in investigations of serious incidents.
Drivers must tell ST Vic which BSP they’re signed up with (if any), and BSPs must also report all drivers on their books—giving us a clear, two‑way record for compliance.
Drivers will not be allowed to display a BSP’s sign on their vehicle if they’re not affiliated with that BSP.
QR codes in taxis and ride-share vehicles linking passengers through to information on their rights and if needed, how to report a complaint.
January 2026 update: QR codes will be mandatory from 1 March 2026. Find out more here.
Update January 2026
Several CPV reforms are now rolling out following the passage of the Transport Legislation Amendment Bill 2025 through the Victorian Parliament.
This legislation enables a range of reforms designed to strengthen safety, fairness and accountability across the commercial passenger vehicle industry.
To learn more about the amendment, visit the Victorian Parliament website: https://www.legislation.vic.gov.au/bills/transport-legislation-amendment-bill-2025
The first reform took effect on 1 January 2026, increasing penalties for two existing fare calculation device (meter) offences during unbooked taxi and rideshare services. Read more here: https://safetransport.vic.gov.au/news/penalty-increases-for-meter-offences-start-1-january/
The second reform is the introduction of mandatory QR codes in all commercial passenger vehicles from 1 March 2026. Find out more here: https://safetransport.vic.gov.au/on-the-road/cpv-industry/qr-code-for-commercial-passenger-vehicles/
Next steps
Nothing is changing immediately, and the CPV industry will receive plenty of notice and practical guidance before any new rules come into effect.
Questions and answers:
The first step of the Commercial Passenger Vehicles (CPV) reforms has been taken with amended legislation being passed by Parliament in December 2025.
The CPV reforms will make it easier for Victorians to report incidents, raise concerns and know their rights when travelling.
The changes will happen in stages, beginning in early 2026.
Not all rules will change at the same time. Safe Transport Victoria will give the CPV industry plenty of notice of the rule changes.
From 1 March 2026, drivers are legally responsible for ensuring their vehicle has a working, approved QR code during every CPV service.
The QR code allows passengers to quickly report unsafe or unfair behaviour directly to ST Vic.
Download and print your free QR code today by clicking here.
Don’t miss out on any important information. Make sure your contact details are up to date in the Safe Transport Victoria User Portal.
Fare structures are set by the Essential Services Commission. These reforms focus on fare compliance, not fare changes.
A lot of things need to occur before these changes can be fully rolled out, and not all changes will happen at once. We will keep industry and passengers informed of changes as they happen.
Some of the changes may require consultation. Keep an eye on this page, as well as our social media pages and Engage Victoria for ways to participate.
Stay informed
Check our website for regular updates on the progress of the reforms and any opportunities to input. Additionally, keep an eye on your inbox for updates from ST Vic or follow us on Facebook.
Have questions or concerns? You can reach us at [email protected] or call us on 1800 638 802