The Victorian Government is introducing reforms to improve safety, transparency and accountability across the commercial passenger vehicle industry.
These reforms are designed to strengthen the rules that support safe taxi and rideshare services, while recognising the many drivers, vehicle owners and Booking Service Providers who do the right thing every day.
The reforms include changes to incident reporting, public register information, driver and Booking Service Provider affiliation, camera requirements, wheelchair accessible vehicle training, fare compliance and QR codes in CPVs.
What’s in the reform package?
The reform package covers several areas:
Booking Service Providers and drivers will need to report a wider range of incidents to ST Vic.
This will help ST Vic better understand and respond to safety concerns across the CPV industry.
More information on this will be provided in late June 2026.
From 1 July 2026, ST Vic will publish details of formal disciplinary actions on the CPV Public Register.
This will include the driver’s name, the outcome of the action and a short description of what happened.
Only disciplinary action taken from 1 July 2026 will be included, and only after appeal timeframes have passed. Warnings and education actions will not be published.
Drivers and vehicle owners do not need to do anything for this change.
From 1 March 2026, drivers who repeatedly break fare rules could lose their accreditation if they are convicted of two or more serious fare-related offences.
This reform applies where a driver is convicted in court of:
- Charging more than the meter shows, or
- Failing to stop the meter at the end of a trip
More offences may be added to this reform later in 2026.
If a driver receives two court convictions within 10 years for these offences, they may lose their driver accreditation.
This reform targets deliberate and repeated misconduct — not one-off mistakes.
Training requirements for drivers of wheelchair accessible vehicles are being strengthened to support safer and more accessible services for passengers with disability.
ST Vic will provide more information to industry before any new training requirements commence.
From 1 July 2026, audio recording requirements will begin to take effect for approved in-car security cameras in CPVs, where the relevant minimum standards are met.
ST Vic will publish minimum standards for audio recording shortly. These standards will set out the rules and requirements for audio recording in CPVs. BSPs, drivers and vehicle owners will need to comply with the minimum standards before using audio recording.
Dashcams are not approved security cameras and must not be used as approved CPV security cameras.
Further regulations and guidance will be provided to industry about how audio recording requirements will operate, including access to recordings and in-vehicle signage requirements. Industry will be given time to understand and prepare for any future requirements.
Further changes to approved in-car camera systems will take place later in 2026. ST Vic will provide industry with notice before these changes occur.
For drivers:
From 1 July 2026, drivers will need to provide information about the Booking Service Provider or providers they are affiliated with.
Drivers will be able to update their affiliation details through the ST Vic user portal. Drivers should complete this by 1 September 2026.
If drivers are affiliated with more than one BSP, they should include each provider.
Drivers must provide or confirm their BSP affiliation details when they apply for accreditation, renew their accreditation, or within five business days if their circumstances change.
Keeping affiliation information current is a condition of driver accreditation. Failure to maintain accurate details may be considered as part of future compliance or disciplinary action.
For Booking Service Providers:
BSPs will also need to provide information about affiliated drivers.
BSPs that already report trip data to ST Vic will be able to provide required information through their usual reporting arrangements, including the new information required about unbooked trips.
BSPs that do not currently report trip data to ST Vic, including some smaller providers, will receive separate information about what they need to provide, how to provide it and when it is due.
Drivers will not be allowed to display a BSP’s sign on their vehicle if they are not affiliated with that BSP.
QR codes are mandatory in commercial passenger vehicles.
The QR code allows passengers to quickly report unsafe or unfair behaviour directly to ST Vic.
QR codes are a simple, visible tool that:
- help passengers report issues more easily
- reinforce the professionalism of drivers and BSPs doing the right thing
- provide consistent statewide reporting pathways
Find out more, including how to get your free QR code here.
Stay informed
Check the ST Vic website for updates on the CPV industry reforms. You can also keep an eye on your inbox for updates from ST Vic or follow us on Facebook.
Questions? Email [email protected] or call 1800 638 802.