From 1 March 2026, drivers are legally responsible for ensuring their vehicle has ONE working, approved QR code during every CPV service.

The QR code allows passengers to quickly report unsafe or unfair behaviour directly to ST Vic.

QR codes are a simple, visible tool that:

  • help passengers report issues more easily
  • reinforce the professionalism of drivers and BSPs doing the right thing
  • provide consistent statewide reporting pathways

Preparing your QR code

  1. Download and print a QR code. You only need to install one QR code, but it’s a good idea to print multiple versions in case some get lost or damaged.
  2. Once printed, ensure that your QR code is at least 9cm × 9cm in size.
  3. Cut along the marked lines.
  4. Apply sticky tape or blu-tack to the rear of the QR code.

If you wish, you can use a printing service to print the QR code as a sticker. You may also choose to laminate it for extra durability.

Placing the QR code in your vehicle

When installing your QR code, make sure you follow the rules outlined below.

Your QR code needs to be:

  • Displayed at or above seat level.
  • Within reach of passengers in the back seat.
  • At least 9cm × 9 cm in size.
  • ST Vic’s approved design.
  • In good usable condition – not damaged or obstructed.
  • Accessible for passengers using wheelchairs.

Option 1: Placement of the QR code on the window

Demonstration of stickers applied to the side windows of a vehicle
Attach one QR code to the side window, facing passengers. You can place it near the front or near the back of the window.

Option 2: Placement of the QR code on the seat

Demonstration of stickers applied to the rear seats of a vehicle
Attach one QR code where it’s clearly visible and scannable for passengers in the back.

The QR code must remain in place whenever the vehicle is providing CPV services. Failure to meet this requirement may result in a fine amounting to 1 penalty unit.

If your QR code is faded, torn or damaged, download and print a new one immediately.

Download the QR code here

QR code video explainer

FAQs

Yes. The QR code requirement applies to all commercial passenger vehicles, including both taxis and rideshare vehicles, whether drivers are affiliated with a booking service provider or operating independently.

Approved QR codes are free and can be downloaded from the Safe Transport Victoria website. Drivers or vehicle owners can print the QR code themselves, as long as it meets the size and visibility requirements.

Ultimately, it is the responsibility of the driver to ensure the QR code is correctly displayed when the vehicle is providing CPV services.

Booking service providers should assist their fleets by sharing this information but drivers should check their vehicle is compliant before operating.

No. There is a single official Safe Transport Victoria QR code that applies regardless of which booking service provider a driver is working with. Drivers do not need multiple QR codes.

The QR code must be usable at all times. If a QR code becomes faded, torn or damaged, it must be replaced. A new QR code can be downloaded and printed at no cost from the Safe Transport Victoria website.

Displaying the QR code is a legal requirement from 1 March 2026. Our inspectors and education teams will provide guidance and support, while continuing to take appropriate action where serious or ongoing non-compliance is identified.

The QR code gives passengers a quick and easy way to report fare issues, safety concerns or driver behaviour directly to Safe Transport Victoria. Scanning the code links passengers to the complaints and feedback form, helping issues be reported accurately and acted on more efficiently.

Passengers who prefer to speak to someone can still call Safe Transport Victoria on 1800 638 802. In an emergency, passengers should call 000.