The Guide to Transporting Passengers in a WAV provides practical guidance for drivers of WAVs, as well as for others who have duties or obligations.
The purpose is to support safe, comfortable, and inclusive delivery of WAV services to:
- passengers who use wheelchairs or other mobility aids.
- passengers with disabilities who require accessible transport options.
The Guide to Transporting Passengers in a WAV
The Guide to Transporting Passengers in a WAV covers a wide range of topics including:
- Assisting passengers with accessibility needs.
- Safe operation of WAV equipment and hoists.
- Vehicle and equipment safety checks.
- Assisting passengers with mobility aids.
- Transporting wheelchairs safely and securely.
- Communicating respectfully with passengers.
- Transporting assistance animals.
- Applying Multi-Purpose Taxi Program (MPTP) subsidies correctly.
By following this guidance, service providers will be better equipped to uphold the safety, dignity and comfort of every passenger — while meeting their legal and professional obligations under Victoria’s commercial passenger vehicle framework.
You can download the Guide to Transporting Passengers in a WAV using the link below.