CPV drivers are required to report certain safety incidents to ST Vic (these are known as Notifiable Incidents). The requirement to report safety incidents applies to every trip, whether you are working through a Booking Service Provider (BSP) or driving independently.
Reporting incidents is an important part of your safety duties.
Reporting incidents:
- Assists ST Vic identify safety risk and emerging patterns across the industry.
- Supports improvements to safety guidance, training, and systems.
- Helps prevent similar incidents from happening again.
- Protects you, your passengers, and the wider CPV industry.
You must report any incident that occurs while providing a CPV service within 10 business days, if it involves:
- The death of any person
- The serious injury of any person (this includes, but is not limited to, incidents that require emergency medical assistance)*
- Attendance by police
- Attendance by a health professional (e.g. paramedic, doctor, or nurse)
*If you’re unsure whether it’s a serious injury, then it’s best to report the incident.
- How to Report
- Support Available
On this page
How to Report
Step 1: Begin by heading to the Notifiable Incidents Portal.
Step 2: Complete the incident report form with required details (see the portal for full information).
Support Available
If you work with a BSP: Your BSP can report the incident on your behalf, but only if you notify them as soon as possible and provide the details they need.
If you are not connected to a BSP: You must report directly to ST Vic through the Notifiable Incidents Portal or by contacting ST Vic for guidance. Support is available over the phone if you are unsure what to do.
If you are uncertain whether the incident needs to be reported: Report it anyway or call ST Vic for advice. It is better to check than to miss a required notification.
Reminder: Failure to report a notifiable incident is an offence. Not reporting may result in:
- Compliance or enforcement action.
- Financial penalties.
- Suspension or loss of accreditation.