WAV assessors play a critical role in ensuring drivers can safely and effectively provide services to passengers with disabilities. Assessments must align with the competency standard TLIC0026 – Provide wheelchair accessible services to passengers with disabilities.

Assessment requirements

Assessments must meet the following requirements:

  • Be conducted in real time and run for a minimum of 60 minutes.
  • Include a range of assessment methods, such as:
    • Scenarios
    • Practical exercises
    • Case studies
    • Role plays
    • Simulations
  • Use appropriate materials and equipment relevant to WAV services
  • Clearly document the outcome (competent or not yet competent) and the reason for the decision
  • Be delivered in a way the considers the driver’s literacy level and learning style.

Record keeping requirements

As an assessor you must:

  • Maintain secure and confidential records of all completed assessments and checklists
  • Ensure records are accurate, complete, and up to date
  • Store records in line with privacy and data protection requirements
  • Provide assessment records to Safe Transport Victoria upon request

For guidance on best practice, refer to the Australian Skills Quality Authority (ASQA).

Assessor responsibilities

You are responsible for:

  • Providing each driver with a clear assessment outcome:
    • Competent, or
    • not yet competent
  • Explain the reasons for the outcome and offer constructive feedback
  • Supporting drivers to understand areas for improvement
  • Review feedback from drivers and trainers
  • Continuously improve assessment practices and processes

Becoming a WAV assessor

To become an approved assessor, you must provide the following to Safe Transport Victoria:

  • A documented assessment strategy outlining the structure and content of your assessments
  • Practical assessment plans, including tasks and assessor checklists
  • A certified copy of your Certificate IV in Training and Assessment from a recognised provider
  • Evidence of your relevant training and assessment experience
  • Details of your current W-endorsement

Approved assessor contracts must be renewed every 12 months.


Contact Safe Transport Victoria
Email driver@safetransport.vic.gov.au