The driver must turn on the meter

Politely remind the driver to start the meter if it’s not already running. If the driver refuses to start the meter, politely decline the ride and consider using another taxi or rideshare service.

There are limits to what you can be charged

In Melbourne, Geelong, Ballarat, and Bendigo, maximum fare rates apply. Familiarise yourself with the fare structure in your area to avoid surprises.

Everyone deserves to feel safe and respected in a taxi or rideshare. Harassment or inappropriate behaviour are never acceptable.

If something doesn’t feel right, trust your instincts and report it. We’re here to support you, and your report helps make travel safer for everyone.

What does harassment look like?

Harassment can be verbal, physical, or non-verbal. It includes any behaviour that makes a person feel uncomfortable, intimidated, or unsafe. Examples include (but not limited to):

• Unwanted comments, ‘compliments’, or sexual remarks
• Catcalling, whistling, or suggestive gestures
• Unwanted physical contact, including brushing against or touching a passenger
• Taking photos or videos without consent
• Making inappropriate jokes or sexualised comments
• Persistently asking personal questions or making passengers feel uncomfortable

If something feels off, report it

Trust your instincts. If a situation makes you uncomfortable, report it to us here. For emergencies, always contact the police by calling 000.

Touting is an illegal practice where drivers approach passengers directly or use unofficial signs to offer rides. It’s a common issue at airports and can lead to unexpected costs. Sticking to trusted, regulated transport options is the best way to ensure a trusted and reliable journey.

Why avoid touting?

• Unpredictable costs: Without regulation, you could be overcharged or encounter unexpected fees.
• Fair competition: Touting undermines legitimate drivers who follow the rules, making it harder for the industry to operate fairly.

How to avoid touting and ensure your journey is safe and legitimate

• Choose official ranks: Only use taxis or rideshares from designated ranks or booking platforms.
• Avoid unsolicited offers: Do not engage with drivers who approach you directly or display handwritten or unofficial signs.
• Book through trusted platforms: Use apps or official booking services to confirm your driver’s identity and fare.
• Check identification: Verify the driver’s credentials and ensure the vehicle matches your booking details before starting your journey. Look for signs that the vehicle is an authorised commercial passenger vehicle (CPV), such as official signage, symbols, or labels, which must be displayed while the vehicle is in service.
• Report touting: If you experience touting, report it here.