Complaints and reports

Lodge a complaint or report relating to an individual or organisation within the CPV, maritime, private bus, or driving instructor sectors.

Refund policy

Learn about Safe Transport Victoria’s refund policy, including eligibility, non-refundable fees, and how to request a review of a refund decision.

Report a notifiable incident

Do you need to report a bus, maritime or commercial passenger vehicle (CPV) related incident?

Disciplinary action

Learn about the disciplinary action Safe Transport Victoria may take in order to keep Victorians safe.

Freedom of Information

Learn how to request access to information held by Safe Transport Victoria under Freedom of Information, including how to make a request, fees, and processing timeframes.

Fines and infringements

Information about payment and review options, annual indexation of penalties, and the CPV, bus and maritime infringement frameworks and fee lists.