Safe Transport Victoria investigates industry-related complaints involving organisations or individuals operating within the commercial passenger vehicle, maritime, private bus, or driving instructor sectors.
In cases of a serious crime, including theft, assault, incidents involving drink or drug use or vehicle accidents, your initial point of contact should be Victoria Police. In emergencies, please dial 000 for immediate assistance.
Submit a complaint
Select this if something happened to you and you’re unhappy with the service.
For example: overcharging, unsafe driving, poor behaviour, or a negative experience as a passenger.
Provide information
Choose this if you want to share information about something you’ve seen or heard, but it didn’t directly happen to you.
For example: suspected illegal activity, unsafe practices, or information that may help us with compliance.
Learn more about how we handle complaints, including the types of complaints we can provide support with, and what happens after you make a complaint.