Safe Transport Victoria investigates industry-related complaints involving organisations or individuals operating within the commercial passenger vehicle, maritime, private bus, or driving instructor sectors.
In cases of a serious crime, including theft, assault, incidents involving drink or drug use or vehicle accidents, your initial point of contact should be Victoria Police. In emergencies, please dial 000 for immediate assistance.
Click the button below to submit a complaint or report
Learn more about how we handle complaints, including the types of complaints we can provide support with, and what happens after you make a complaint.