We investigate industry-related complaints involving organisations or individuals operating within the marine, commercial passenger vehicle, private bus, or driving instructor sectors.
In cases of a serious crime, including theft, assault, incidents involving drink or drug use or vehicle accidents, your initial point of contact should be Victoria Police. In emergencies, please dial 000 for immediate assistance.
Learn more about the types of complaints we can provide support with, and what happens after you make a complaint, here.
I would like to make a complaint about:
Learn more on how Safe Transport Victoria handles complaints.