Complaints

Safe Transport Victoria may need to release your personal information and details of your feedback to third parties in order to conduct a proper investigation. For more information about the circumstances in which this information will be released, please ensure you have read our ‘privacy statement’ before completing this section. If you booked the service through a booking service provider, we may refer the feedback to them at first instance if we consider they are in a better position to investigate and resolve complaints.

If you did not book the services through a booking service provider, the owner of the vehicle may need to be provided your personal information and details of your feedback, even if they were also the driver and directly involved in the event prompting your feedback.

Safe Transport Victoria may need to release your personal information and details of your feedback to third parties in order to conduct a proper investigation. For more information about the circumstances in which this information will be released, please ensure you have read our ‘privacy statement’ before completing this section.

The owner of the vessel may need to be provided your personal information and details of your feedback, even if they were also the pilot and directly involved in the event prompting your feedback.