All accredited bus operators have a duty to report prescribed incidents to Safe Transport Victoria
The bus incident hotline and incident forms are for bus operators only.
Oral notification call 1800 301 151 (24 hours/7 days)
- A collision between the bus and a person. An event, action, or failure related to the bus that causes someone’s death or serious injury.
- A collision between the bus and a vehicle, infrastructure, or property resulting in significant damage.
- An implosion, explosion, or fire involving the bus.
- The bus being in motion without a driver in control.
- An alleged assault involving the bus driver that could lead to someone’s death or serious injury.
- The bus driver violating the bus operator’s alcohol and drug management policy.
- A terrorist act occurring on or near the bus.
- A situation where a child is left unattended on the bus after completing a route or service.
- A mechanical failure of the bus that could cause someone’s death or serious injury.
A Category 2 incident for a bus operated by an accredited or registered bus operator refers to any situation, action, or failure related to the bus that is not categorized as a Category 1 incident and leads to any of the following:
- A person needing immediate hospitalization.
- Involvement of a police officer or health professional.
- The bus deviating from its intended route or departing from a highway.
A Category 3 incident for a bus operated by an accredited or registered bus operator refers to any of the following incidents, excluding Category 1 and Category 2 incidents:
- An alleged assault happening on the bus that doesn’t directly involve the bus driver.
- An alleged assault witnessed by the bus driver occurring in the immediate vicinity of the bus, such as at a bus stopping point.
- A situation involving suspected or attempted self-harm that could lead to someone’s death or serious injury.