All accredited bus operators have a duty to report prescribed incidents to Safe Transport Victoria

The bus incident hotline and incident forms are for bus operators only.

Verbal notification call 1800 301 151 (24 hours/7 days)

Incident categories

Incidents:

  • A collision between the bus and a person. An event, action, or failure related to the bus that causes someone’s death or serious injury.
  • A collision between the bus and a vehicle, infrastructure, or property resulting in significant damage.
  • An implosion, explosion, or fire involving the bus.
  • The bus being in motion without a driver in control.
  • An alleged assault involving the bus driver that could lead to someone’s death or serious injury.
  • The bus driver violating the bus operator’s alcohol and drug management policy.
  • A terrorist act occurring on or near the bus.
  • A situation where a child is left unattended on the bus after completing a route or service.
  • A mechanical failure of the bus that could cause someone’s death or serious injury.

Report a category 1 incident

A Category 2 incident, in relation to a bus operated by an accredited bus operator, means any circumstance, act or omission involving the bus, other than an incident that is a category 1 incident, that results in any of the following:

(a)  a person requiring immediate treatment as an in-patient in a hospital;

(b)  attendance by a police officer or health professional;

(c)  a divergence of the bus from a highway.

Report a category 2 incident

A Category 3 incident for a bus operated by an accredited refers to any of the following incidents, excluding Category 1 and Category 2 incidents:

  • An alleged assault happening on the bus that doesn’t directly involve the bus driver.
  • An alleged assault witnessed by the bus driver occurring in the immediate vicinity of the bus, such as at a bus stopping point.
  • A situation involving suspected or attempted self-harm that could lead to someone’s death or serious injury.

Report a category 3 incident