Always call triple zero (000) if you are involved in or witness an emergency.

At Safe Transport Victoria, we’re dedicated ensuring safe journeys for all passengers.  

As the safety regulator for the commercial passenger vehicle (CPV) industry, we work with partners such as Victoria Police to keep the industries we regulate safe.  

If you have experienced or witnessed something illegal in a CPV, call 000 or 131 444 (for non-urgent crimes). 

Reporting Incidents of Refusal of Rides Due to Disability

It’s against the law for drivers to refuse rides to passengers with disabilities, including those accompanied by assistance animals.

If you’ve experienced this, it’s important to report it firstly to the Victorian Equal Opportunity & Human Rights Commission (VEOHRC).

Secondly, please report the incident to the Booking Service Provider you booked the ride with. 

Reporting incidents involving fares

Drivers of unbooked services (from taxi ranks or hailed from the street) must use the taxi meter for all trips. Fares are regulated by the Essential Services Commission.  

Even if drivers offer discounted fares, they are obligated to use the meter, and the fare cannot exceed what is displayed. 

If you encounter a fare dispute or suspect overcharging, take note of the driver’s identification or the vehicle number and escalate this to the Booking Service Provider you booked the ride with. You can also let us know via [email protected]